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FAQs

Frequently Asked Questions

Games:

I/we don't play board games regularly. Are your games easy to understand?

  • Yes! Our games are easy to understand, and act as perfect gateway games to introduce you, your family/friends to the joys of playing a board game.

Will your games engage all age groups?

  • Our games have been designed to bring families together. It can be easily picked up by young children, adults and seniors equally!

Where are your games designed, developed and manufactured?

  • Our games designed in-house, some games are designed by game designers and we publish them (there's a very stringent process we follow to commit to a game to be published). All our games are manufactured in Bangalore. 

General:

What advantages do I get by subscribing to you / following you on Social Media?

  • You will be the first to know for any offers which we regularly provide for our subscribers - make sure to check your Gmail 'Promotions' tab for offers. We also hold exciting contests/giveaways which you do not want to miss!

How does Pre-order work? Why should I Pre-order a game?

  • Pre-orders helps us in a big way, it validates if the game is worthy enough to be printed and also eases the burden of the amount of investment required to bring a game into the market. 
  • Pre-orders generally take 30-45 days to be ready to ship. But the wait is worth it. 
  • Pre-orders are always at a discounted price and also include some Pre-order exclusive goodies - so, don't miss it.  

Shipping and Payment:

I'm worried about making online payments on this website. Is it safe?

  • Payments made on our website are very secure. We have shipped out thousands of games, with zero problems faced by our customers.

Is Shipping free?

  • Shipping is free for all orders above Rs.1000.

Do you provide COD/Cash on Delivery?

  • COD has been temporarily disabled due to COVID-19 pandemic.

Do you provide international shipping?

  • Yes! We now ship few of our products internationally and charge reasonable shipping rates. Please place orders using international Credit Cards for smooth payment processing. The shipping cost is calculated in your payment screen. 

How do I place bulk orders?

  • Please write to contact@dicetoylabs.com.

Return/Replacement:

My package is damaged. What do I do?

  • Please do not worry. Drop us a mail at contact@dicetoylabs.com within 7 days of receiving the order. We will check and have the product/parts replaced as soon as possible.

My order has some game components / toys missing. What do I do?

  • Our products go through stringent quality checks. In the rare case that you do find an issue, please drop us a mail along with a photo to contact@dicetoylabs.com within 7 days of receiving the order. We will check and have any missing components sent to you as soon as possible.

Do you allow returns?

  • We do not allow returns of our products. We provide replacements for any manufacturing defects.
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